Privacy Policy

Last updated: September, 2026

Jimmy’s Custom Speed Shop respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, request a quote, place an order, submit information about a truck or transmission, send us a component, or otherwise communicate with us.

Information We Collect

Information You Provide

We may collect information that you provide directly, including:

Your name, company name, email address, telephone number, billing address, and shipping address.
Account information, including your username, saved addresses, preferences, and order history.
Order information, including the products or services purchased, payment status, shipping method, and transaction details.
Truck information, including year, make, model, engine, horsepower, tire size, differential ratio, operating weight, and intended use.
Transmission information, including model number, identification-tag information, gear configuration, current condition, and reported problems.
Clutch and driveline information, including clutch type, driveshaft configuration, operating RPM, and driveline measurements.
Racing or pulling information, including competition class, loaded or bobtail configuration, track conditions, finish-line goals, and intended power level.
Photographs, videos, measurements, documents, and other materials submitted with a quote request, order, warranty claim, or technical question.
Communications sent through website forms, email, telephone, text message, social media, or other channels.

Please do not submit full credit-card numbers, Social Security numbers, passport numbers, or other unnecessary sensitive information through a general website form, email, or social-media message.

Information Collected Automatically

When you visit our website, we and our website providers may automatically collect information such as:

Internet Protocol address.
Browser and device type.
Operating system.
Referring website.
Pages viewed.
Date and time of access.
Approximate location based on your IP address.
Shopping-cart and checkout activity.
Account-session information.
Website error and security logs.

We may use cookies and similar technologies to keep the website and shopping cart working, remember preferences, maintain account sessions, prevent fraud, measure website traffic, and improve website performance.

How We Use Your Information

We may use personal information to:

Operate and maintain the website.
Create and manage customer accounts.
Respond to questions and quote requests.
Evaluate a truck, transmission, clutch, or drivetrain application.
Prepare estimates and custom-build recommendations.
Process orders and payments.
Schedule and perform approved work.
Communicate about inspections, additional repairs, parts availability, and completion schedules.
Arrange parcel delivery, freight shipping, local pickup, and core returns.
Prepare shipping and customs documentation.
Provide customer service and technical support.
Review warranty claims and product concerns.
Detect fraud, abuse, security incidents, or unauthorized transactions.
Maintain tax, accounting, warranty, transaction, and business records.
Improve our products, services, website, and customer experience.
Comply with legal obligations and lawful government requests.
Protect the rights, property, and safety of our customers, employees, business, and the public.

We may also send marketing messages where permitted. You may unsubscribe from marketing emails at any time. Unsubscribing from marketing does not prevent us from sending messages about an active quote, order, shipment, account, or service request.

Payment Information

Payments are processed using the payment method and payment provider displayed during checkout or identified on your invoice.

The payment provider may collect payment-card, bank-account, billing, identity-verification, and fraud-prevention information. Its collection and use of that information are governed by its own terms and privacy policy.

Jimmy’s Custom Speed Shop may receive information such as the payment method, transaction status, billing name, billing address, and limited transaction details. We do not recommend sending payment-card details through ordinary email, text messages, or general website forms.

Cookies and Similar Technologies

Our website may use the following types of cookies:

Essential Cookies

These cookies support important website features such as account access, shopping carts, checkout, security, and fraud prevention. The website may not function correctly if these cookies are blocked.

Preference Cookies

These cookies remember settings and choices to provide a more consistent website experience.

Analytics Cookies

If enabled, analytics cookies help us understand how visitors use the website, which pages they visit, and whether technical problems occur.

Advertising Cookies

If advertising or remarketing services are enabled, cookies or similar technologies may help measure advertising performance or display relevant advertisements.

You can manage cookies through your browser and any cookie-management controls provided on the website. Disabling cookies may affect account, cart, checkout, and other website functions.

How We Share Information

We may disclose personal information to service providers that need it to perform work for us, including:

Website hosting and maintenance providers.
WordPress and WooCommerce service providers.
Payment processors and financial institutions.
Fraud-prevention and website-security providers.
Email, telephone, and communication providers.
Parcel carriers and freight companies.
Customs brokers and shipping agents.
Insurance providers.
Parts suppliers, machine shops, subcontractors, and technical service providers involved in completing an approved order.
Accountants, attorneys, insurers, and professional advisers.
Government agencies, courts, regulators, and law-enforcement authorities when required by law.

We may also disclose information when reasonably necessary to investigate fraud, protect legal rights, enforce our agreements, prevent harm, or respond to an emergency.

If the business is sold, financed, reorganized, or transferred, personal information may be disclosed to a buyer, lender, adviser, or successor as part of that transaction, subject to appropriate protections.

We do not sell personal information for money. Some analytics or advertising technologies may be considered “sharing,” targeted advertising, or a “sale” under certain privacy laws. Where required, we will provide an appropriate opt-out method.

Information Submitted for Reviews and Marketing

If you submit a review, testimonial, photograph, video, race result, or other content for public use, we may display the information you authorize us to publish.

We will request permission before using identifiable customer photographs, videos, or build information in public marketing unless the submission method clearly states that the material will be public.

Do not include personal information about another person unless you have permission to provide it.

Data Retention

We retain personal information only as long as reasonably necessary for:

Processing and documenting orders.
Completing services and warranty work.
Maintaining service and build histories.
Meeting tax, accounting, and legal requirements.
Preventing fraud and resolving disputes.
Enforcing agreements.
Protecting the business and its customers.

WooCommerce orders and customer accounts may be anonymized or deleted according to the website’s configured retention settings.

Some transaction information may be retained after an account is closed or a deletion request is completed when it is needed for tax, accounting, warranty, security, legal, or dispute-resolution purposes.

Backup copies may remain until they are overwritten during the normal backup process.

Information Security

We use reasonable administrative, physical, and technical safeguards designed to protect the information we maintain.

However, no website, electronic transmission, or storage system can guarantee complete security. You are responsible for choosing a strong account password and keeping your login information confidential.

Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of certain information.
Request a portable copy of certain information.
Restrict or object to certain uses of information.
Opt out of certain advertising or data-sharing activities.
Withdraw consent where processing is based on consent.
Appeal a decision concerning a privacy request.

We may need to verify your identity before completing a request. We may deny or limit a request where permitted by law, including when information must be retained for an order, tax record, warranty claim, security matter, legal claim, or other lawful purpose.

Canadian and International Customers

Jimmy’s Custom Speed Shop operates from the United States. If you provide information from Canada or another country, your information may be transferred to and processed in the United States or another location where our providers operate.

Privacy laws in those locations may differ from the laws in your country.

Cross-border carriers, customs brokers, and government authorities may receive the information required to process an international shipment.

Children’s Privacy

Our website, products, and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through the website, please contact us so we can review and address the matter.

Third-Party Websites

Our website may contain links to payment services, manufacturers, carriers, social-media platforms, or other third-party websites.

Those organizations operate under their own terms and privacy policies. Jimmy’s Custom Speed Shop is not responsible for the privacy, security, or content practices of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, or legal obligations change.

The updated policy will be posted on this page with a revised “Last updated” date. When required by law, we will provide additional notice or obtain consent before making a material change affecting previously collected information.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us